Refund policy

Return and Refund Policy

Because Bayou U merchandise is made to order, we do not accept returns or exchanges for incorrect size or color selections, or for changes of mind.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at info@bayouu.com.

Please include:

• Your order number
• A description of the problem
• Clear photographs showing the issue

If the issue qualifies, we will arrange a replacement or refund at no additional cost. In most cases, you will not need to return the defective item.

Sizing

Please review the sizing information on the product page before ordering. Because each item is produced specifically for your order, we cannot offer returns or exchanges when the wrong size is ordered.

Order changes and cancellations

Because orders may move into production quickly, changes or cancellations are not guaranteed once an order has been submitted. Contact us as soon as possible at info@bayouu.com if you need assistance.

Refunds

Approved refunds will be issued to the original payment method. Please allow several business days for your bank or credit card company to process the refund after it has been issued.

Questions

For any questions about an order, contact us at info@bayouu.com.